NICE Systems, Singapore

NICE is a global software company that provides solutions for customer experience (CX) and employee experience (EX) optimization, as well as security and financial crime prevention. NICE offers a range of products and services designed to help organizations improve their interactions with customers, enhance operational efficiency,

Strategic Leadership & Client Success

• Spearheaded AI-driven digital transformations by aligning analytics solutions with client business objectives, positioning myself as a trusted advisor for C-suite stakeholders.

• Led high-impact analytics and digital engagements that secured $14M in new revenue while cultivating multi-year partnerships with clients.

Sales Excellence & Innovation

• Designed and implemented sales playbooks and value propositions that increased pipeline qualification rates by 40%, accelerating deal velocity and client buy-in.

• Engineered AI and Analytics-powered roadmaps to drive business transformation, resulting in 150%+ ROI for enterprise clients and exceeding annual financial targets by 25%.

Team Development & Thought Leadership

• Mentored pre-sales teams and business partners on emerging trends, boosting capabilities in analytics storytelling and AI-driven marketing strategies.

• Authored audience-centric product content and demand-generation campaigns that amplified brand value and increased lead conversion by 35%.

Client-Centric Collaboration

• Delivered 90%+ client satisfaction scores by leading cross-functional teams to execute tailored solutions, ensuring measurable improvements in operational efficiency and revenue growth.

Analytics & AI Practice Lead

I lead end-to-end engagements for key accounts, serving as the primary expert in analytics, digital, and customer experience (CX) solutions across the APAC region. I spearhead pre-sales technical discussions, providing strategic insights and tailored recommendations to drive client success. By collaborating closely with key stakeholders and functional leaders, I champion strategic change management initiatives and contribute to sustainable growth and innovation.